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Terms & Conditions

Kylemark Embroidery Ltd Standard Terms & Conditions

Registerd Office at: Newton Mill, 45 Green Street, Ayr, KA8 8BQ.
Registered in Scotland Sc225670 Vat Reg No. 790 7220 26


  • General
  • Delivery and Carriage
  • Prices
  • Payment
  • Risk
  • Ownership
  • Force Majeure
  • Suspension and cancellation
  • Returns Policy
  • Limitation of Liability
  • Samples
  • Set off
  • Scottish Law
  • Financial Information



  1. 1. These terms apply whenever we agree to sell our goods to the exclusion of any other or inconsistent terms unless otherwise agreed in writing by a director.
  2. 2. We reserve the right for reason of continuous improvement, to make changes to the items shown in this catalogue.
  3. 3. In order for us to update and improve our range, we reserve the right to remove selected styles at any time.
  4. 4. We do our best to limit variations in colour, but owing to technical constraints there may be appreciable differences in colour between our products and the images of them in the catalogue. There may also be appreciable variations in colour between different batches of the same products.
  5. 5. We are a business-to-business supplier and therefore this catalogue, and these terms, are addressed to business customers only.

Delivery and Carriage

  1. 6. Delivery is made at your premises and will be despatched within 7 working days of you completing your order online. If you have ordered items that require alterations, please add 4 working days to your expected delivery date. We will use DPD to post your items.
  2. 7. At our option we may deliver the goods in reasonable installments. Each installment is to be treated as a separate contract, and you must accept and pay installments accordingly.
  3. 8. On orders under £100 you must pay our delivery charges in addition to the quoted price.
  4. 9. You must notify us in writing of any claim for non-delivery or late delivery of or damage to the goods in transit within 7 days of the date of the invoice for them. Our liability in respect of any such claim is limited to replacement of the goods or refund of the price, at our option, and does not extend to any indirect or consequential loss.


  1. 10. The price of the goods will be the price ruling at the date of despatch. All prices exclude delivery charges and VAT. Any delivery charges and VAT are payable in addition to the contract price.
  2. 11. If you are a Consumer (as defined in the Distance Selling (Consumer Protection Regulations 2000), you may treat the prices in this catalogue as valid for from the year to which this catalogue relates. For business customers, current prices will be communicated by telephone on enquiry.
  3. 12. You must pay our reasonable extra charges in respect of (a) any special arrangements made at your request in order to expedite delivery; (b) any costs, expenses and liabilities we may incur because you have given inadequate or inaccurate instructions.
  4. 13. We aim to despatch within seven to ten working days of order, but this is only an estimate and time is not of the essence.


  1. 14. We require payment at time of order with any applicable delivery charges and VAT when they or any instalment of them is dispatched to you or to your order.
  2. 15. Account holders you become liable to pay for goods on delivery of our invoices unless agreed credit terms apply, in which case you must pay in accordance with them.
  3. 16. Despite any agreed credit terms all payments for goods supplied, whether or not invoiced, become immediately due if any of the events described in paragraph 20 (b) and (c) occur.
  4. 17. Interest on any overdue account is payable at the rate application to qualifying debts under the Late Payment of Commercial Debts (Interests) Act 1998 from time to time accruing from day to day whether or not we have entered judgement for the debt.


  1. 18. The risk in the goods passes to you when the goods are delivered to you or to your order, Ownership
  2. 19. We retain ownership of goods until the price of them, and of any other goods delivered to you subsequently, but prior to the date of payment, has been paid in full
  3. 20. If you (a) do not pay any invoice of ours within 7 days after it has become due or (b) pass or call a meeting to pass a resolution for winding up, or a petition for winding up, administration or bankruptcy is presented against you, or (c) become subject to a winding up, administration or bankruptcy order, or to any distress or execution on or receivership over any of your assets; then you must cease at once to use any of our goods not then paid for and must return to us any of them remaining in your possession on request. On asking for them in writing we are entitled without incurring any liability to you to enter your premises and remove and re-sell such of our goods as are to be found there.
  4. 21. Nothing in paragraph 20 gives you the right to return the goods without our consent, except in accordance with our returns policy referred to in paragraph 25.

Force Majeure

  1. 22. If we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist, and subject to paragraph 13 any agreed date or period for delivery is to be regarded as extended accordingly.

Suspension and cancellation

  1. 23. If any period of suspension of deliveries under paragraph 22 lasts for more than three months, either of us may cancel the contract by written notice without penalty, but you will still have to pay us for any goods actually delivered.
  2. 24. If any payments due to us from you under this or any other contract is in arrears, we may suspend further deliveries under any of those contracts, and if payment is not made within 7 days after we have served a demand in writing on you referring to this paragraph we may cancel any of those contracts and re-sell the goods concerned with out incurring any liability to you. Your failure to comply with a demand for payment under this paragraph is to be regarded as a repudiation of the contract, and we shall be entitled to damages accordingly.

Returns Policy

  1. 25. You may return unused goods for full credit up to 30 days after delivery, so long as they are fit to be returned in original packaging to stock and are not made to order, tabbed, embroidered, printed or personalised in any way. Goods are returned on a RTB (Return to Base) basis, unfortunately we do not pay for return postage. Please package your goods well, we recommend taking items for return to your local Post Office.
  2. 26. Where faulty goods are returned to us for replacement, we reserve the right to credit or refund their price instead of replacing them.
  3. 27. Subject to paragraph 28 Consumers (see paragraph 11 t&c’s) have the additional right to cancel any order without charge at any time up to the eighth working day after they have received the goods. This right may be exercised by informing us in writing within that period that the consumer does not wish to proceed with the order, and returning any goods delivered.
  4. 28. Paragraph 27 does not apply to any goods, which have been made to order or personalised in any way.
  5. 29. We will refund or credit the price of faulty goods, or replace them (at our option) but we will not be liable to you for any other loss or damage, direct or indirect consequential or otherwise, whether or not we have been negligent, but subject to paragraph 30

30. Nothing in theses terms affects our liability for death or personal injury resulting from your own negligence.


31. Samples will be supplied at full cost and will be credited in full provided they are returned to us carriage paid, unused and within 30 days of delivery otherwise the price, including any applicable carriage and VAT becomes immediately payable.

Set off

  1. 32. You are not entitled to set off any debt or claim against payment of the contract price or other amounts owing to us.

Scottish Law

  1. 33. This contract shall be governed by and construed and interpreted in accordance with Scottish Law and shall be subject to the exclusive jurisdiction of the Scottish Courts.

Financial Information

34. At Kylemark Embroidery Ltd We will not store any of our customers financial information. All financial information is processed by PAYPAL.